Frequently Asked Questions

For standard play, your mobile number verification is sufficient to get started. For higher withdrawal limits, 88ji may request a government-issued ID — a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID are all accepted. Verification is handled securely and your documents are never shared with third parties. See our Privacy Policy for full details.

On the Login page, tap "Forgot Password" and enter your registered mobile number or email address. You'll receive an OTP or a reset link. Follow the instructions to set a new password. If you're still having trouble, contact 88ji support via the live chat on the website or app — available 24/7.

No. Each player is allowed only one 88ji account. Creating multiple accounts is a violation of the Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact support immediately to resolve it.

Log in to your 88ji account and go to the Account Settings section. You can update your email address, mobile number, and preferred language there. For changes to your registered name or date of birth, you'll need to contact support and provide a valid government-issued ID for verification. This is a security measure to protect your account.

88ji supports the most popular payment channels in the Philippines: GCash, PayMaya, BDO, BPI, and Metrobank. All transactions are processed in Philippine Peso (₱), so there are no currency conversion fees. Additional payment options may be added over time — check the Deposit page inside your account for the latest list.

The minimum deposit on 88ji is ₱100 for GCash and PayMaya. For bank transfers via BDO, BPI, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

GCash and PayMaya withdrawals are typically credited within 15 to 30 minutes after approval. Bank transfers to BDO, BPI, or Metrobank generally take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Make sure your withdrawal account name matches your registered 88ji name to avoid delays.

Common reasons for a rejected withdrawal include: unmet bonus wagering requirements, account name mismatch between 88ji and your GCash or bank account, incomplete identity verification, or a pending security review. Check your account notifications for the specific reason. If the issue isn't clear, reach out to 88ji support via live chat and the team will sort it out for you.

88ji does not charge any platform-side withdrawal fees. However, your bank or e-wallet provider (GCash, PayMaya, BDO, etc.) may apply their own transaction fees depending on your account type. Check with your payment provider for their current fee schedule. The amount you request on 88ji is the amount 88ji sends — what arrives in your account depends on your provider's charges.

After completing registration and making your first qualifying deposit, your welcome bonus is credited automatically to your 88ji account. No promo code is required. The bonus amount and any applicable wagering requirements are displayed on the promotions page inside your account. Make sure to read the bonus terms before depositing so you know exactly what to expect.

A wagering requirement means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus as cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before that bonus converts to withdrawable funds. Different 88ji games may contribute differently toward wagering — slots typically count 100%, while some table games may count less. Full details are in the bonus terms on the promotions page.

Most 88ji bonuses can be used across the full game library — Racing, Star Fishing, Tennis, Dinner Delights, Win, Ice and Fire, and Dreams of Macao. Some promotions are game-specific (for example, free spins on Dinner Delights or a cashback offer on Ice and Fire). The eligible games for each bonus are always listed in the promotion's terms. Check the promotions section after logging in for the current offers.

Yes, most 88ji bonuses have an expiry period — typically 7 to 30 days from the date they are credited, depending on the specific promotion. If the wagering requirements are not met within the validity period, the bonus and any winnings derived from it will be forfeited. The expiry date for each active bonus is visible in your account's bonus wallet. Always check before you start playing to make sure you have enough time.

88ji offers seven distinct game categories: Racing (virtual and live race betting), Star Fishing (arcade multiplayer fishing), Tennis (live sports betting on ATP/WTA events), Dinner Delights (themed slot with cascading reels), Win (progressive jackpot slot), Ice and Fire (high-volatility slot), and Dreams of Macao (premium baccarat-style table game). Visit the Game page for the full library overview.

All 88ji games run on a certified Random Number Generator (RNG), which ensures every outcome is completely random and independent of previous results. Return-to-player (RTP) rates are set by the game provider and independently verified. The RTP for each game is displayed in the game's information panel — look for the "i" or "?" icon within the game interface. 88ji does not manipulate RTP settings.

Selected 88ji game titles offer a demo or practice mode that lets you explore the mechanics without wagering real PHP. Demo mode is available after logging in — look for the "Try Demo" option on the game launch screen. Note that demo play does not generate real winnings, and some titles (particularly live betting games like Racing and Tennis) are only available in real-money mode due to their live nature.

Minimum bet amounts vary by game. Slot games like Dinner Delights and Win start from as low as ₱1 per spin. Sports betting on Tennis and Racing has a minimum stake of ₱10 per bet. Dreams of Macao table game bets start from ₱20. Star Fishing arcade bets begin at ₱5. These minimums make 88ji accessible for casual Filipino players while still offering high-stakes options for those who want them.

Visit the 88ji App page on this website to get the download link for both Android and iOS. The app is free to download and install. Android users may need to allow installation from unknown sources in their device settings if downloading the APK directly. iOS users can install via the link provided on the App page. The app is fully optimized for Philippine mobile networks and works on most devices running Android 8.0+ or iOS 13+.

Yes — your 88ji account, balance, game history, and bonuses are fully synced between the website and the app in real time. You can start a session on the website and continue on the app without any interruption. The app does offer some additional conveniences like biometric login (fingerprint or Face ID), push notifications for promotions, and touch-optimized controls that feel especially natural for games like Star Fishing and Racing.

If the 88ji app fails to install on Android, try these steps: (1) Go to Settings → Security and enable "Install from Unknown Sources" or "Allow this source" for your browser. (2) Make sure you have at least 200MB of free storage. (3) Check that your Android version is 8.0 or higher. (4) Re-download the APK from the official 88ji App page to ensure you have the latest version. If the issue persists, contact 88ji support via live chat.

You must be at least 21 years old to register and play on 88ji. This is in compliance with Philippine gaming regulations. Age verification may be required at any point during your account's lifetime. If a player is found to be under 21, their account will be suspended immediately and any funds will be handled in accordance with applicable regulations.

88ji provides built-in responsible gaming tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits, activate a session time reminder, or request a cooling-off period (temporary account suspension of 24 hours to 30 days). For a longer break, you can request self-exclusion, which locks your account for a minimum of 6 months. Visit our Responsible Gaming page for full details on all available tools.

88ji uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, certified payment gateways. We do not sell or share your personal data with third parties for marketing purposes. Read our full Privacy Policy to understand exactly how your data is collected, used, and protected.